Refund & Exchange Policy

Last updated: July 2026

1. Conditions for return

You are entitled to request a return or exchange in the following cases:

• The product arrives damaged or broken due to shipping
• A product arrives different from what you ordered
• There is a documented problem with the quality of the product

2. Period for submitting a return request

A return request must be submitted within 7 days of the date of receiving the order. After this period we will not be able to accept the request.

3. How to submit a return request

1. Contact us at info@oudtreasure.com within 7 days of receipt
2. Send your order number and clear photos of the product and the problem
3. We will review your request and reply to you within 48 business hours
4. After approval we will arrange the reshipment or the exchange

4. Cases in which a return is not accepted

• Opened or used products
• Orders received more than 7 days ago
• Dissatisfaction due to a difference between personal expectations and the scent of natural oud (the nature of the authentic product)
• Orders whose details were entered incorrectly by the customer

5. Method of refund

• Product exchange — we send you a replacement product with no additional charge (the preferred option)
• Store credit — added to your account to use on a future order
• Cash refund — only in cases of a product damaged on receipt, within 7–14 business days

6. Reshipment costs

If the error is on our side we bear the shipping costs in full. In other cases they are the responsibility of the customer.